Dispute Resolution: What Clients Should Know Before Raising a Complaint

Sometimes a job doesn't meet expectations. Knowing how dispute resolution actually works — before you need it — helps you handle disagreements fairly and get a resolution faster.

When to Raise a Dispute vs. Request a Fix

| Situation | Best First Step | |-----------|---------------------| | Minor issue, worker still available | Request a fix directly — often faster than formal dispute | | Worker unreachable after job marked complete | Raise formal dispute before releasing payment | | Job significantly different from agreed scope | Raise formal dispute with photo evidence | | Safety concern with completed work | Raise formal dispute immediately, do not release payment |

How the Dispute Process Works

A dispute is reviewed by a tribunal of verified peer workers — not a company employee with potential bias toward either party. They examine the original job description, photo/video evidence, and both parties' statements before making a binding decision.

What Evidence Helps Your Case

Clear photos of the completed work, screenshots of the original job agreement, and timestamps showing when work was supposedly finished all strengthen your position — vague complaints without evidence are harder to resolve fairly.

Why This Beats Traditional Recourse

Traditional informal hiring offers no dispute mechanism at all — you either accept poor work or lose your money trying to fight it informally. A structured, evidence-based tribunal process gives you a real path to resolution.

After the Dispute Resolves

If the tribunal rules in your favor, escrowed funds return to you (partially or fully depending on the ruling). If it rules for the worker, understand that the evidence genuinely supported job completion — this isn't a rubber stamp for either side.